Privacy policy

1. Who we are

KILLROY INDUSTRIES PTY LTD (ABN 58 688 189 979, ACN 688 189 979) is an Australian company based in New South Wales. In this policy, “Killroy Industries”, “we”, “us” and “our” refer to that company.

2. Scope

This policy applies to personal information handled through killroyindustries.com, direct correspondence with the company, and corporate, business, supplier, developer and support enquiries.

An individual product or service may have its own privacy notice. Where it does, that notice applies to the product-specific handling it describes.

3. Information we collect

Depending on how you interact with us, we may collect:

• your name, contact details, organisation and role;
• correspondence, enquiries, proposals, complaints and support requests;
• attachments, device details or diagnostic information you choose to provide;
• information connected with a supplier, professional or business relationship;
• records of our communications and any action taken; and
• technical information generated when you visit the site, including IP address, request time, requested page, browser or device information, referral information, performance metrics and security signals.

Do not send passwords, payment-card details, identity documents, health information or other sensitive information by ordinary email. If we require sensitive information, we will explain why and provide an appropriate method.

4. How we collect and hold information

We collect information directly from you, from a person authorised to act for you, through the systems that deliver and protect this website, and from public or professional sources where reasonably necessary for a business matter.

Information is held in company communications and business systems and in infrastructure operated by our service providers.

5. How we use information

We use personal information to:

• respond to enquiries and provide support;
• operate, measure, maintain and secure our website and systems;
• manage suppliers, advisers and business relationships;
• investigate misuse, security incidents, complaints and legal claims;
• meet corporate, accounting, tax and regulatory obligations; and
• protect our rights, users and systems.

We do not sell personal information or use corporate-site enquiries for direct marketing.

6. Disclosure

We may disclose information to hosting, security, email and IT providers; professional advisers; contractors assisting with a relevant matter; regulators, courts or law-enforcement bodies where required or authorised; and a buyer or successor involved in a genuine corporate transaction, subject to appropriate protections.

Product-specific disclosures, including the use of payment providers or software development kits, are described in the relevant product notice.

7. Overseas processing

Some of our service providers operate across multiple countries, and information may be processed outside Australia. We take reasonable steps appropriate to the services and information involved. Product-specific notices identify additional overseas processing where relevant.

8. Security

We use administrative and technical safeguards appropriate to the nature of the information we hold. These include access controls, secure transmission, account protection and established infrastructure providers. No method of transmission or storage is completely secure.

Security concerns can be reported to [email protected].

9. Retention

We retain personal information for as long as it is reasonably required for the purpose for which it was collected, to maintain necessary business or support records, resolve disputes, or meet legal obligations. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to lawful retention and backup processes.

10. Access, correction and deletion

You may request access to personal information we hold about you, ask us to correct it, or ask us to delete information we no longer require. We may need to verify your identity before acting on a request. We will respond in accordance with applicable law and explain if a request cannot be fulfilled.

Visit our privacy choices page or email [email protected].

11. Questions and complaints

Send privacy questions or complaints to [email protected]. We will acknowledge the matter, investigate it and respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies to the handling in question, an unresolved complaint may also be referred to the Office of the Australian Information Commissioner.

12. Cookies and related technologies

This website uses Cloudflare Web Analytics to measure aggregate traffic and performance without cookies or browser storage. It does not use advertising or cross-site tracking cookies. Hosting and security providers may use limited technologies required to deliver and protect the site. See our Cookies page for details.

13. Children

This corporate website is intended for a general audience and is not directed to children. Contact us if you believe a child has provided personal information without appropriate authority.

14. Other websites

Links to product and third-party websites are provided for reference. Their own privacy notices apply to information they collect.

15. Changes to this policy

We update this policy when our activities, products, providers or legal obligations change. The date above identifies the current version.

16. Contact

Privacy enquiries
KILLROY INDUSTRIES PTY LTD
Surry Hills NSW 2010, Australia
[email protected]